Shipping Policy
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
We offer the following shipping options within Australia:
Standard Shipping (3-7 business days) = $17
(free for orders over $150)
Express Shipping (1-3 business days) = $20
(free for orders over $150)
Delivery times are estimates and may vary due to unforeseen circumstances.
Order Tracking
- Once shipped, you can track your order using the link provided in your confirmation email.
- If you do not receive tracking details within 48 hours, please contact us.
Lost or Delayed Shipments
- If your package is delayed or lost, please contact us. We will work with the carrier to resolve the issue.
- We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
Return & Refund Policy
We want you to love your purchase! If you’re not satisfied, please review our return policy below.
Eligibility for Returns
- Returns are accepted within 14 days of purchase.
- Items must be unused, unopened, and in their original packaging.
- For hygiene reasons, we cannot accept returns on opened or used beauty products (e.g., skincare, makeup, personal care).
- Sale items and gift cards are non-refundable.
How to Request a Return
- Email us with your order number and reason for return.
- If eligible, we will provide a return shipping label or instructions.
- Ship the item back to us within 7 days of approval.
Refund Process
- Refunds are issued to the original payment method once we receive and inspect the item.
- Processing time: 5-7 business days after receiving the return.
- Shipping fees are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or full refund.
Exchanges
We do not offer direct exchanges. If you need a different product, please return your item and place a new order.
For any questions, get in touch.